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05/04/2007 23:00: RESOLVED A fault in a fibre optic cable linking our London data centres, which was preventing some broadband customers from connecting to the Internet, has been resolved. Broadband customers who are still unable to connect should reboot their routers to restore the connection. We apologise for any inconvenience this fault may have caused.
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Last night, Thurs 05-04-07, we experienced issues relating to the termination of our West and East links in Telehouse North.
This issue affected dial & DSL customers on surfdsluk.com, surfdsluk.net, surfdsl and non diverse IP transit and L2TP clients
Engineers from our fibre supplier worked on the fibre ODF fault terminating in Telehouse Nortg. By 10pm an alternative interconnect to Telehouse East was established utilising fibre which operated without issue.
Engineers continued to work on the issue through the night and have since restored service via the primary Docklands fibre ring.
We will update you accordingly, should any further information materialise.
Thank you |
